Frequently Asked Questions
Everything you need to know about your Pukka Pad order and our premium stationery products.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our customer service team to initiate a return and receive a return authorization number.
Do you offer international shipping?
Yes, we ship our stationery products worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at the checkout stage.
Are Pukka Pad products sustainably sourced?
Sustainability is core to our values. The majority of our paper products are FSC certified, meaning they are sourced from responsibly managed forests that provide environmental, social, and economic benefits.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I make changes to my order after it has been placed?
Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact us immediately, and we will do our best to assist you before the order is dispatched.